Refund, Return & Exchange Policy
Effective Date: August 22, 2026
At Cherry Road Boutique, every item is made especially for you. Because our products are produced on demand rather than kept in traditional inventory, we are unable to accept general returns or exchanges for buyer’s remorse, incorrect sizing, or a change of mind.
We want you to love what you ordered, though, and if something arrives damaged, defective, misprinted, or incorrect, we’ll work to make it right.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item due to a fulfillment error, please contact Cherry Road Boutique within 30 days of receiving your order.
Please include your order number, a description of the issue, and clear photographs showing the problem. Photographs may be required so that we can verify the issue with our fulfillment provider.
Once the issue has been reviewed and approved, we will arrange an appropriate resolution, which may include a replacement or refund. In most cases, you will not be required to return a damaged or defective item unless we specifically ask you to do so.
Returns
Because each Cherry Road Boutique product is made to order, we do not accept returns for buyer’s remorse, incorrect sizing, or a change of mind.
Please do not mail products back to Cherry Road Boutique or our fulfillment provider without contacting us first. Sending an item back does not automatically qualify it for a refund or replacement.
Exchanges
We currently do not offer exchanges for different sizes, colors, or products.
Since each item is made specifically when you order it, exchanging a product would require an entirely new item to be produced. Please review the product description and applicable size chart carefully before completing your purchase.
If you receive an item that is mislabeled or a different size or color from what you actually ordered, please contact us within 30 days. This may qualify as a fulfillment error rather than a standard exchange.
Choosing the Correct Size
We strongly encourage you to review the size chart provided on each product page before placing your order.
Ordering an incorrect size does not qualify for a return, refund, or exchange. Because sizing can vary between products and manufacturers, please use the measurements provided for the specific item rather than relying solely on the size you normally wear.
Lost Packages
If your package has not arrived and appears to have been lost in transit, please contact us as soon as possible.
Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date. If the shipment is determined to have been lost in transit and qualifies under our fulfillment provider’s policy, we will work with you to arrange a replacement or other appropriate resolution.
If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with members of your household or neighbors, and with the applicable shipping carrier. Packages marked as delivered may not qualify as lost-in-transit orders.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order cannot be delivered because the address provided was incorrect or incomplete, the package may be returned to the fulfillment facility. Additional shipping charges may be required to have the order shipped again.
Orders returned because of an incorrect address, failure to claim a shipment, or similar customer-related delivery issue are not eligible for a refund under our standard policy.
Please carefully review your shipping information before completing checkout.
Order Changes and Cancellations
Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled after checkout.
If you notice an error with your order, please contact us as quickly as possible. If production has not begun, we may be able to make a change or cancel the order. Once fulfillment has started, changes or cancellations may no longer be possible.
Refunds
Refunds are generally available only when there is a verified problem with an order, such as a damaged, defective, misprinted, or incorrect product, or a qualifying package that is lost in transit.
Approved refunds will be issued through the payment method or process available for the original transaction. Processing times after a refund is issued may vary depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless the refund results from a qualifying fulfillment or shipping error or applicable law requires otherwise.
How to Report a Problem
If something isn’t right with your order, please contact Cherry Road Boutique using the contact form or customer service information provided on our website.
To help us resolve the issue as quickly as possible, please provide:
Your name and order number
A description of the problem
Clear photographs of the product and the issue
A photograph of the size tag or packing slip when relevant
Any other information that may help us review your claim
Please contact Cherry Road Boutique directly rather than our fulfillment provider regarding an order placed through our store. We will work with our fulfillment partner as necessary to resolve qualifying issues.
Exceptions Required by Law
Nothing in this policy is intended to limit any return, refund, cancellation, warranty, or other consumer rights that cannot legally be waived or restricted.
If the laws applicable to your purchase provide additional rights, those rights will continue to apply regardless of this policy.
Questions?
We understand how disappointing it is when an order doesn’t arrive the way you expected. If your item arrives damaged, defective, misprinted, or incorrect, please reach out and give us the opportunity to make it right.
For questions about an order or this policy, please contact Cherry Road Boutique using the contact information provided on our website.